Innovative Audio

Absolutely fantastic experience at Innovative audio! They were pleasure to work with and I had the best customer service. It is no wonder they come so highly recommended! They know their stuff and are friendly to boot. I had a Turntable speed issue fixed with minimal fuss and was kept in the loop the entire time regarding costs, labour and what was being done to “my baby”. I was so thrilled with the team I got my Sansui Amp in queue for a much needed check up. I am impressed as they don’t push any “full recapping” or complete restorations and rather believe in fixing audio components as needed so they can perform to spec as originally designed. Rock on and glad to see a business keeping vintage gear around for the next generations to enjoy!

I have been dealing with Susan and Gordon for about 19 years and have ALWAYS had fair and honest treatment. I tend to be a bit of a picky person and easily want the best equipment. In the past home delivery service was available. I understand and agree why it’s not available anymore. For example do I need the TD124? Probably not, but if the owner (it’s not owned outright by the store) is willing to negotiate a little, then feet don’t fail me lol. Lots of love to Susan, Gordon, JR, Mark and those I haven’t met.

I had an awesome experience with Darren, Mark and Dan (customer) at the store this last weekend. I wanted to get into a decent system, but I have very little knowledge about stereo equipment. They took the time to show me some good quality pieces and cobbled together a really great sounding system for a very good price .There was absolutely no pressure and I received an excellent education. Will be back very shortly. Can not recommend this store more highly.

My husband has been building a record collection for around 10 years but didn't want to invest the money to buy a proper record player. Finally, with my urging (for real), he ventured from PoCo over to Innovative Audio in Surrey. Mark greeted him as he walked in and proceeded to spend the next two hours finding the perfect system that fit his needs and budget (I don't believe he's being honest about how little he spent on such a beautiful system but that's okay.... this time). The player he walked away with exceeded any and all dreams he had. A couple days later he found this amazing early 50's radio shell used in the Grease musical. Most of the records he has are still in packaging and every day we're hearing new sounds, music from our childhood/teen years and lifelong favourites. A big thank you to Mark, JR and team!. You made my old guy one happy dude!